How to get help before the event
If you are booked for a meetup, showcase, mentorship circle or collaboration session, start by checking your event confirmation first. It usually carries the date, time, venue area, format and any special instructions. If anything is unclear, send your query through the contact form and mention the event name, your full name and the chapter or city you are attending.
To speed things up, keep these details ready:
- Event name and date
- Your full name as used on the booking
- Chapter or city, such as Braamfontein, Durban, Cape Town or online
- Any access or mobility needs
- Questions about arrival time, parking or check in
Booking support for attendees and groups
We assist with individual bookings, group attendance and partner guest lists. If you are attending with a team from a studio, workshop or community group, let us know how many people are coming and whether everyone needs the same access information. For larger gatherings, we may ask for a list in advance so the venue can plan seating, registration and timing.
When you send a booking query, please include whether you are:
- Confirming a space you have already reserved
- Adding extra attendees to an existing booking
- Checking if there is still room to join
- Needing to cancel or move to another session
We respond with practical details, not general chatter, so you can plan properly and avoid last minute confusion.
Venue questions, directions and arrival details
Venue queries are common, especially for first time visitors coming into Braamfontein or attending chapter events in other cities. If you need help with directions, start times, building access or the best place to enter, ask early. City venues may have different access points, lift use, security counters and parking rules, so it helps to know exactly where you are going.
If you are travelling by car, minibus taxi or ride hailing service, check your route before leaving because traffic around Johannesburg can shift quickly during peak hours. For evening sessions, allow extra time for parking and building sign in. If a venue is near a municipal loading zone or has limited street parking, we will flag that where possible.
Accessibility and comfort needs
We want attendees to feel comfortable and able to participate fully. If you need step free access, seating near the front, a quieter spot, or help with stairs, tell us in advance. Please also let us know about any hearing, vision or mobility needs that may affect your visit. The earlier you share this, the easier it is to arrange support with the venue.
- Step free access or lift use
- Closer seating or a lower noise area
- Extra time at registration or check in
- Support for speech, hearing or vision needs
- Water breaks or short pauses during longer sessions
We keep this information private and only share it with the people who need it to help on the day.
What to expect on the day
Most events begin with sign in, then a short welcome and the main session. If you arrive early, you may have time to settle in, introduce yourself and sort out any name or attendance details. Please keep your booking reference or confirmation message handy in case the team needs to check your spot. If you arrive late, still come through, but let the support team know so they can guide you in without disrupting the session.
For venues with limited space, we may ask attendees to move through quickly after registration. That helps keep the flow steady and makes sure everyone is accounted for.
After the event and follow up steps
If you missed a session, need a copy of the attendance detail, or want to ask about a future chapter event, send a follow up through the contact form. Mention the event name and what you need, whether that is a venue note, a question about access, or support for the next meetup. We can also point you towards the right programme contact for mentorship, showcase or collaboration matters.
For post event support, clear communication helps us understand what is needed. If you are asking on behalf of a group, include one contact person so we do not recieve mixed messages. That small step saves time for everyone.
- Use the event name in your message subject or first line
- Say what you need in one or two clear sentences
- Include your city or chapter if it matters
- Ask one main question at a time where possible
